Help & Support

According to the New Zealand Anti-Money Laundering Act, all financial institutes must verify the identity of their customers. This is also called ‘Know Your Customer’ or the KYC process.
We utilise advanced third-party solutions to verify your ID, match your photo, and confirm your residential address in New Zealand.

Click here to learn more about the privacy of your data.

No, we need to verify your email address, basic information, and residential address before your first order. The good news is using our digital biometrics system, in most cases, you can place your first order minutes from completing your online verification.

We take the security and privacy of your data seriously at Rebit. Your information is only shared based on our Privacy Policy.
  • Our digital verification agencies including AplyID delete your data once the result is shared with Rebit.
  • Authorised compliance Rebit staff members have access to your basic profile information.
  • Local and overseas operators have access to your transfer details including recipient details where they need to process your orders.
  • We may share your ID details upon our banking compliance request in certain criteria.
  • We do not share your details with any other agency unless required by law. For more details, please view our Terms and Conditions.

Please click on Contact Us. Send us your request via email to support@rebit.co.nz
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